How to delete your melo account and request your data be removed — from the app, or by email.
The short version: Melo ("we", "our") lets you delete your account and request your data be removed, either from inside the app or by emailing us. We process deletion requests within 30 days.
Email support@getmelo.in from the address associated with your account, with the subject "Delete my Melo account." We'll process your request within 30 days.
Your name, email, phone number, and chat message history are removed from active systems upon request.
Session and transaction records (dates, amounts, no message content) are retained for financial record-keeping and legal/tax compliance, even after account deletion.
This data is not used for any other purpose and is not linked back to your active profile.
If you have any questions about deleting your account or how we handle your data, reach out to us:
See our Privacy Policy for more on how we collect, use, and protect your data.